Nondiscrimination notice

Discrimination is against the law

Essential Quality Care, LLC (EQC Home Care) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. EQC does not exclude people or treat them less favorably because of race, color, national origin, age, disability or sex.

Free help to communicate with us

EQC:

• Provides people with disabilities reasonable modifications and appropriate auxiliary aids and services, free of charge and in a timely manner, to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats and other formats).
• Provides language assistance services, free of charge and in a timely manner, to people whose primary language is not English, which may include qualified interpreters (oral interpretation) and electronic and written translated documents.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, call the main office at (503) 753-8551 or email info@eqchomecare.com. If you are deaf, hard of hearing or have a speech disability, you can reach us through a relay service by dialing 711.

How to file a grievance with EQC

If you believe that EQC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with EQC’s main office in person or by phone, mail or email:

• Phone:(503) 753-8551
• Email:info@eqchomecare.com
• Mail or in person: Essential Quality Care, 7133 N Lombard St, Portland, OR 97203

If you need help filing a grievance, the main office staff can help you.

How to file a complaint with the Office for Civil Rights

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html.

This notice is available on our website at https://eqchomecare.com/nondiscrimination/.

Language assistance

ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-503-753-8551 (TTY: 711) or speak to your provider.