How this website handles your information

This page explains how the EQC website handles the information you send through its two forms, the callback request and the job application, and the website analytics you can accept or reject. How EQC handles its clients’ health information is described in the Notice of Privacy Practices.

What each form asks for, and why

Request a call

• What it asks for: your name, preferred contact method, phone number and email (only your preferred one is required), and consent for EQC to contact you. Optional: topic, service, case manager status, organization or county, and contact time (Pacific).
• Why: so EQC’s team can get back to you about your question.

Job application

• What it asks for: the position, your name, email address, phone number and preferred contact method, your answer about the role’s license or certification, when you could start, a checkbox confirming EQC may contact you about the application, and an optional experience summary of up to 1,000 characters. It doesn’t accept files, links or a résumé. Optional: city or town, experience level, work days, weekly hours and contact time (Pacific).
• Why: so EQC’s hiring team can review your interest in the position and contact you about it.

Both forms also include a hidden field that people leave empty, which helps block automated spam, and a random ID your browser creates so the same request isn’t sent twice.

Where your information goes

When you send a form, it travels over an encrypted (HTTPS) connection to the website’s server, which runs on Amazon Web Services (AWS). If the server accepts it, it sends one plain-text email through Amazon Simple Email Service to a single EQC mailbox, which uses Google Workspace email. The website can’t send your information to any other address, and it doesn’t send you a confirmation email.

The form says your request or application was sent only after the email service accepts it. If the service doesn’t accept it, the form tells you it couldn’t confirm or send it and suggests calling. In rare cases, a request the form couldn’t confirm may still reach the EQC mailbox.

Who can see it

The email goes to one EQC mailbox. EQC’s access rule limits that mailbox to its human resources staff and its Chief Operating Officer. AWS sends the message and Google Workspace stores it, and both handle it under their own terms and privacy policies, which this page doesn’t describe.

How long it’s kept

• The email in the EQC mailbox: EQC keeps these emails for seven years.
• The website doesn’t save what you enter in a database.
• Website request counts: when aggregate reporting is enabled, the server keeps daily counts of requests the email service accepted, grouped by request type and the selected service or job position. It also keeps an opaque code based on the random request ID so a retry cannot count twice. These records expire after about 24 months; automatic deletion may happen later. They do not contain form text or contact details.
• Spam and abuse limits: to limit spam and repeated requests, the server keeps one-way (keyed hash) codes made from your network address, each with a count of requests. A code and its count expire after the rate-limit window, which is one hour unless EQC changes the setting, or, for the daily count, at the end of the day (UTC). The server never saves the network address itself. It also keeps the random request ID your browser created, with its reference number and whether the email was sent, for one day. A daily count of emails sent, which contains nothing about you, is kept for two days. Expired records are no longer used and are usually deleted automatically within a few days.
• Server logs record that a form was used, its reference number, the outcome and timings, for 30 days. They don’t contain what you typed, your name, contact details or network address. EQC has not turned on access logs for the website’s content delivery or its form service.

What not to send

Please don’t send health, diagnosis, medication, medical-record, insurance, identification or financial information through this website, including a Social Security number or date of birth. If you’re asking about care for a child, don’t enter the child’s name or health details. The forms are not for emergencies and don’t provide medical advice. For an emergency, call 911.

Cookies and website analytics

EQC uses Google Analytics 4, a Google service, to understand how people use this website, but only if you allow it. On your first visit, a banner at the bottom of the screen asks you to choose:

• Accept all: Google Analytics loads and sets its cookies, as described below.
• Reject all: Google Analytics doesn’t load and sets no cookies. The website works the same either way.

Until you choose, Google Analytics doesn’t load.

What Google Analytics measures if you accept

• the pages you view, and how you arrived, such as from a search engine or a link;
• your approximate location, at the level of a city, which Google works out from your network (IP) address: your browser sends that address to Google, as it does with any website it contacts;
• when and how long you visit, and your device, operating system, browser, screen size and language;
• whether you tapped a link to call EQC or sent a callback request or a job application, with the page, and the part of the page, it happened on and, for a callback request, whether it was about care, a referral or a general question.

Google Analytics never receives what you type into a form: not your name, your contact details, your answers or anything about your care. Its advertising features and Google signals are turned off, so this information isn’t used for advertising.

Google Analytics sets two cookies, _ga and _ga_KJMSJS565K, which let it recognize a returning browser. They expire two years after your last visit (sooner in some browsers), unless you clear them. How long Google keeps the analytics data is a setting EQC chooses in Google Analytics. Google processes the data under its own terms and Google’s privacy policy ↗, and explains it in How Google uses information from sites that use its services ↗.

Changing your choice

Your choice is kept in your browser’s local storage, not in a cookie, for 12 months; after that the banner asks again. You can change it at any time with “Cookie settings” at the bottom of every page. If you change to “Reject all”, Google Analytics stops at once and its cookies are deleted.

If your browser sends a Global Privacy Control or Do Not Track signal, the website treats it as a “no”: you won’t see the banner, Google Analytics never loads, and its cookies from an earlier visit are deleted. You can also clear or block cookies in your browser’s settings, or install Google’s opt-out add-on for Google Analytics ↗.

Other services and browser storage

The website has no advertising pixels, chat tools or other third-party scripts. Its fonts and images come from the website itself. The Contact and Reviews pages link to EQC’s profile on Google Maps; if you open it, Google’s own privacy terms apply.

Apart from your cookie choice (above), the website saves one small item in your browser’s session storage, and only in one situation. If the website’s own scripts fail to load or start and you haven’t begun filling in a form, the page reloads itself once, and the item stops it from reloading again. The item holds no information about you. Your browser deletes it when you close the tab, and the website removes it as soon as its scripts load normally.

Questions

You don’t have to use the forms: you can call instead. For questions about this page or about information you sent through the website, call the main office at (503) 753-8551 or email info@eqchomecare.com. If you’re an EQC client, your rights over your health information are described in the Notice of Privacy Practices.